How it works...

Here's how to get live computer help right on your desktop:

1. Please call a Live Service Representative to receive your password to access our support area: (850) 479-3773. Once you have received your password, please login here:

2. Once you have accessed our Live Support area, tell us what you need
Type your question as specifically as you can, then click Submit.

3. Get the quick download
Our screen-sharing plug-in automatically downloads onto your computer.
Click YES or GRANT when prompted.

4. Meet your Technical Support Rep in real time
Now you're connected! Your Technical Support Rep helps you directly on your computer, as if he or she were sitting right next to you. How? Our screen-sharing plug-in lets both you and your Technical Support Rep communicate in our chat window, see your computer screen, share your mouse and draw on your screen using our special whiteboard feature.

Enjoy immediate, real-time help right on your desktop!